Scope
This commitment describes how Rupee Wale handles verified enquiries, communications, consent, and provider introductions.
Clear representation
We describe Rupee Wale as an enquiry platform, avoid guaranteed-approval claims, and identify any external provider before information is shared or an offer is presented.
Responsible communication
We use plain language, avoid coercive sales practices, respect reasonable contact preferences, and do not use dark patterns to pressure a user into selecting a loan or sharing unnecessary information.
Need-based data
We request only information needed for the stated purpose, seek clear consent, restrict access, maintain appropriate audit records, and support withdrawal or deletion requests subject to applicable retention duties.
Transparent loan information
Actual loan offers must identify the lender and provide the lender-issued Key Fact Statement with APR, fees, repayment schedule, cooling-off period, recovery information, and grievance contacts before acceptance.
Complaints and remediation
We provide a visible grievance route, help users identify the responsible lender when needed, investigate complaints fairly, and do not retaliate against a user for raising a concern.