Before public launch, replace the placeholder officer, telephone, and registered-office details below with the appointed grievance officer’s verified information.
Level 1 — Customer support
Email support@rupeewale.com with your name, verified mobile number, application reference, and a short description. We aim to acknowledge complaints within 2 business days and provide a reasoned response within 7 business days where possible.
Level 2 — Grievance Officer
If the initial response does not resolve your concern, write to the Grievance Officer at grievance@rupeewale.com. Officer name: To be appointed before launch. Telephone: To be published before launch. Registered office: To be published before launch.
- Include the earlier ticket or email reference.
- Explain the resolution you are seeking.
- Do not send OTPs, PINs, or full card credentials.
Complaints involving an external provider
If your complaint concerns an offer, KYC, sanction, repayment, recovery, credit reporting, or another provider-controlled activity, use the grievance route published by the provider identified in your offer or agreement. Rupee Wale support can help route the complaint when applicable.
Regulatory escalation
If an identified provider is covered by an applicable financial ombudsman or complaint framework, first complain directly to that provider. If the provider does not respond within the applicable period or you are dissatisfied, review the eligibility rules for the relevant official complaint mechanism.
Cyber fraud or suspicious activity
For suspected financial cyber fraud, promptly contact the national cybercrime helpline at 1930 and use the National Cybercrime Reporting Portal. Also notify us so we can investigate impersonation or misuse of the Rupee Wale name.
Official and support resources